Question 1

Is wool naturally antibacterial?

Accepted Answer

Yes, wool is naturally antibacterial. It contains lanolin, a waxy substance that resists bacteria, mould, and mildew. Wool’s unique structure wicks away moisture, preventing the damp conditions where bacteria thrive. This makes wool a great choice for blankets, clothing, and bedding, as it stays fresher for longer without frequent washing. Its breathability and odour-resistant properties add to its natural hygiene benefits.

Question 2

How to take care of your woollen items

Accepted Answer

Wool Blanket Care Package Guide

To ensure your wool blanket remains soft, luxurious, and long-lasting, here’s a  advice guide:

Firstly make sure your item really needs a wash. Unlike manmade materials, wool does not need to be washed frequently. Try gentle spot cleaning and regular airing instead.

1. Washing Instructions
	•	Spot Clean: For small stains, use a damp cloth with mild soap to gently blot the stain. Avoid scrubbing, as it can damage the fibres.
	•	Hand Wash: Use cool water and a gentle, wool-specific detergent. Soak for 5-10 minutes, then gently agitate and rinse thoroughly.
	•	Machine Wash: If permitted by the label, use a wool setting with cold water and a delicate detergent. Place the blanket in a mesh bag to prevent snagging.
	•	Dry Cleaning: For more delicate or heirloom pieces, professional dry cleaning is recommended.

2. Drying Instructions
	•	Air Dry Only: Lay the blanket flat on a clean towel or drying rack. Avoid direct sunlight, which can fade colours. Never tumble dry as heat can shrink wool.

3. Storage Tips
	•	Avoid Moths: Store in a breathable cotton bag with cedar blocks or lavender sachets to repel moths. Avoid plastic storage bags, as they can trap moisture.
	•	Fold, Don’t Hang: Hanging wool blankets can cause them to stretch or lose shape. Fold neatly and store in a cool, dry place.

Question 3

Why pick a wool blanket instead of a duvet?

Accepted Answer

Wool blankets are great for temperature regulation. Wool’s natural fibres breathe and wick moisture, keeping you comfortable without overheating. Unlike duvets, which can trap heat and moisture, wool blankets adapt to your body’s temperature, keeping you warm in winter and cool in summer. Perfect for year-round comfort, especially if you tend to get too warm or cold during sleep.

Question 4

What do international customers need to know before buying?

Accepted Answer

Before you buy, check the International Customers link at the bottom of this page. Import taxes, duties, and return costs are your responsibility. Delivery times can vary based on postal services, destination, national holidays, and other unforeseen circumstances.

Question 5

Import Tax and returns policy

Accepted Answer

Customer Responsibility for Import Taxes and Return Costs Policy

At Davies & Co Llandeilo, we value our customers and aim to provide an exceptional shopping experience. To ensure transparency, we kindly ask customers to familiarise themselves with the following policy regarding import taxes and returns:

Import Taxes and Duties
	•	Customers are responsible for any import taxes, duties, or customs fees applicable in their destination country.
	•	These charges are determined by your local customs authority and are not included in the purchase price or shipping costs.
	•	Please check your country’s customs regulations prior to completing your purchase to avoid unexpected fees.

Returns and Associated Costs
	•	Should you wish to return an item, all costs associated with the return, including shipping fees, are the responsibility of the customer.
	•	Any additional charges, such as customs fees on returned goods, will also be borne by the customer.
	•	Please ensure items are returned in their original condition and packaging.

Non-Delivery Due to Customs or Fees
	•	If a package is refused, or customs fees are unpaid, the parcel may be returned to us or abandoned.
	•	In such cases, customers will be responsible for all associated costs, including the original shipping fee and any fees incurred during the return process.

We appreciate your understanding and cooperation in adhering to this policy.

Question 6

What if I change my mind and damaged goods

Accepted Answer

At Dinefwr Blanket and Cloth Co, we strive to ensure that our customers are completely satisfied with their purchases. 
If for any reason you are not satisfied with your purchase, please refer to our returns policy below:

• Change of Mind Returns If you have changed your mind about your purchase, you may return the item within 3 days of the purchase date for a voucher of equivalent value. To qualify for a voucher, the returned goods must meet the following conditions: 
 • Items must be returned in their original packaging. Items must be in pristine condition, unused, and undamaged. 
 • Returns Due to Damage or Defects.  If you receive an item that is damaged or defective, please notify us immediately. We will gladly exchange the item for a new one. If an exchange is not possible due to stock unavailability, a full refund will be issued.

• Return Procedure Contact Us: Reach out to our customer service team within the applicable return period to initiate a return. 
 • Prepare Your Return: Ensure the item is securely packed in its original packaging. 
 • Return the Item: Follow the instructions provided by our customer service team to return the item.

• Important Notes: Items returned outside the specified periods or not in accordance with our policy may not be eligible for a voucher or exchange. 
 • Original shipping charges are non-refundable and costs of returning are paid by the customer.

We appreciate your understanding and cooperation.
For any further assistance or to initiate a return, please contact our staff. 01558 824275.

Returns address
The Warehouse, Station Road, Llandeilo, Carms, Wales. SA19 6NG. UK

Question 7

What can you tell me about your shop?

Accepted Answer

Our shop, located at The Warehouse, Station Road, Llandeilo, SA19 6NG, is over 100 years old. Originally built as a Farmers Co-Operative, it was a community hub. Steam trains used to deliver animal feeds to the lower ground floor, which were then bagged and delivered to farms by horse and cart. The building was sold 40 years ago to an antiques dealer, who retired in 2019. The Davies family then purchased and renovated it over 8 months. Our shop now spans three floors, offering Welsh Blankets, wool blankets and throws, homeware, gifts, and clothing. Free parking is available outside, but please note, the shop is not wheelchair friendly due to its age.

Question 8

When is your shop open?

Accepted Answer

Our shop is open Tuesday to Saturday from 10am to 4pm. You can place orders on-line 24/7

Question 9

Trade Agreement Clause – Commercial Use of Cloth

Accepted Answer

Trade Agreement Clause – Commercial Use of Cloth
 • Intellectual Property: All website content is owned by Dinefwr Blankets and protected by ® trademark.
 • The Buyer acknowledges that all Dinefwr Blankets cloth is supplied for personal or end-use only. Any resale, reuse, or repurposing of the cloth for commercial purposes, personal or financial gain is strictly prohibited without the prior written consent of Dinefwr Blankets. Breach of this clause may result in legal action.
 • Governing Law: These terms are governed by UK law.